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Shipping & Returns

Shipping:

Location  Delivery Cost Delivery time
Sydney,  Australia Free 1-3 Days
Melbourne,  Australia Free 2-4 Days
Brisbane,  Australia Free 2-4 Days
Perth,  Australia Free 3-7 Days
Other,  Australia Free 3-7 Days
New Zealand $10.00 7-12 Days
Asia $15.00 7-15 Days
European Union Free 7-15 Days
United Kingdom  Free 7-15 Days
USA  Free 7-15 Days

 

Every order comes with a tracking number for peace of mind. 

Want your order quicker? We have an Express shipping option (5-10 days) for a flat rate of $40.00for anywhere in Europe and Asia, and $30.00 for New Zealand. Please note, orders could be slightly delayed due to COVID-19. 

Got any questions? Hit the 'Chat with us' button below to speak directly with the team.  

 All costs noted above and on langstone.store are in Australian Dollar (AUD).

Customs, Taxes, Duties & Fee’s:

All order are sent are eventually placed into your country's local postal stream. All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient.

You may not get charged VAT or duties depending on your country's import tax laws, though if you do get charged, we cannot be responsible for these fees in any way, as we do not receive any of this money. The funds go exclusively to your own government.

Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.

Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.

Returns:

What is the returns policy?

The return period is 30 days from delivery (product only), this does not include shipping fee. Please note, the article needs to be unused and in the same condition and packaging it was received in. 

Langstone reserves the right to not accept the returned article if it does not meet these requirements. 

Please submit your request by sending and email and include your oder number to: hello@langstone.store 

 

 

Full Returns policy:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@langstone.store.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@langstone.store 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, email us at hello@langstone.store


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please submit your request by sending and email and include your oder number to: hello@langstone.store